Privacy Policy

Who We Are

Al Umrah Travel is a UK travel agency specialising in Umrah, Hajj, and pilgrimage travel from the United Kingdom. Our registered office is Unit 2, 1B King Street, Southall, Middlesex, UB2 4DF, United Kingdom.

For data protection questions, email info@alumrahtravel.co.uk or call 020 3935 1489.

What Information We Collect

We only collect details needed to answer your enquiry, complete your booking, and meet UK legal obligations.

• Name, address, email, and telephone number
• Passport details, nationality, and date of birth for visa and flight bookings
• Payment information processed securely. We do not store full card numbers on our systems
• Travel preferences, special requirements, and messages you send us
• Technical data such as IP address and cookies when you browse our website

How We Use Your Information

We use your data to deliver our Umrah and Hajj travel services and to keep you updated about your trip.

• Processing enquiries and confirming Umrah and Hajj bookings
• Submitting visa applications and flight reservations on your behalf
• Taking payment and sending invoices or receipts
• Contacting you about flight changes, travel updates, or emergencies
• Improving our website and customer service (with anonymised analytics where used)

Legal Basis for Processing

Under UK GDPR, we process your data to perform your booking contract, meet legal obligations (such as financial records), and for legitimate interests like customer service and fraud prevention.

If we send marketing emails, we rely on your consent or legitimate interest. You can opt out at any time.

Sharing Your Data

We share data only with parties needed to complete your booking. We do not sell your personal information.

• Airlines, hotels, and ground transport providers
• Visa processing partners and Saudi authorities where applicable
• Payment processors and banks
• IT providers who host our systems under data protection agreements

Cookies

Our website uses essential cookies to work properly. We may also use analytics cookies to understand how visitors use the site. You can turn off non-essential cookies in your browser or through any cookie banner we show.

Your Rights

Under UK GDPR you can request access, correction, or deletion of your personal data where the law allows. You may also object to processing, ask us to restrict it, or request a copy in a portable format.

To use your rights, email info@alumrahtravel.co.uk. You can also complain to the Information Commissioner's Office (ICO) if you believe your data was handled wrongly.

Data Retention

We keep booking records for as long as the law requires and for a reasonable time after that to handle questions, disputes, and regulatory checks. Marketing preferences are kept until you withdraw consent.